Housing Support Manager

Support our customers to achieve housing and social stability
Be a part of a diverse and high performing team in the Mangere area of Auckland
Permanent Opportunity Available
Te whiwhinga mahi - Our opportunity
As a Housing Support Manager based in Mangere, you will work directly with a portfolio of our customers and their whānau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.
You will be supporting some of our low and medium needs customers and manage some disruptive behaviour situations as well.
You will be skilled in holding difficult and courageous conversations with our customers and stakeholders when the situation demands.
You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau.
This means that you will travel long distances in and around the region.
You will also be required to work with our tenants on rent arrears and debt collection / recovery.
Ngā pūmanawatanga ōu - What you will bring
Here's what you will bring to the role :
You'll have knowledge and experience in the application of the Residential Tenancy Act
You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life
You'll be skilled at de‐escalating highly emotional situations and conversations, with the ability to problem‐solve and understand the reasons behind customer issues
You will have the ability to think critically, adapt quickly and manage competing priorities in a fast-changing environement
You'll be comfortable and skilled to work on rent arrears and debt recovery
You'll be technically savvy and able to quickly learn new tools and systems
Experience in the tenancy, emergency or social housing space will be an advantage
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs
Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
You will have excellent written and verbal communication skills
Nōu te rourou - What's in it for you?
We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development.
These benefits are described in more detail here : // careers.kaingaora.govt.nz / a-great-place-to-work / benefits
As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.
Mō mātou - Our Organisation
At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.
What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.
We are passionate about transforming New Zealand for the better.
That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.
Ō tātou uara - Our values
Our values were developed by us, for us.
They unite us as an organisation and guide how we work every day.
Manaakitanga – People at the Heart
Mahi Tahi – Better Together
Whanake – Be Bold
Tūhono mai - Join us
If you have any questions about this role, please contact ******.
Applications close on Monday 21 September **** at 11 : 55pm.
As part of our commitment to supporting employees through organisational change, affected Kāinga Ora employees will be considered for vacancies in the first instance.
We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.
If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you.
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