Recovery Coordinator - Supported - Wellington

Play to your strengths; use your case management skillsStart date: Monday 19 October ****Full-time | Monday to Friday | No weekends or public holidaysAbout the Role | Mō te tūranga mahiWe're looking for a compassionate and organised Level 1 Recovery Coordinator to support clients on their journey to independence.
This is a stable and varied role with opportunities to grow your career in case management.
As the first point of contact for clients recovering from injury or facing challenges, you'll:Work closely with clients, whānau, providers, and employersCommunicate via phone, email, and in personManage rehabilitation plans and help remove barriers to recoverySupport clients to achieve their recovery goalsAbout You | MōuWhether you're an experienced administrator or have a background in customer service, we welcome applicants from all walks of life.
You don't need to meet every requirement-what matters most is your commitment to helping others.What You'll Bring | Ngā Pūkenga MotuhakeExcellent communication skills - able to explain complex info clearly and supportivelyA curious mindset - keen to learn and apply technical and legislative knowledgeAdaptability - great time management and flexibility to meet client needsResilience - able to support others through tough times without carrying it homeA clean NZ driver's licence - for occasional travelBonus: Experience in case management or the public sector is helpful but not essentialWhat We Offer | He aha tā mātou e tukuSpecialisation opportunities:This role also offers opportunities to specialise.
For example, Kaihāpai are part of ACC's Recovery teams and play an important role in supporting kiritaki (clients) who need a dedicated point of contact due to the complexity or sensitivity of their recovery needs.
Kaihāpai focus on building strong, trust'based relationships and supporting recovery outcomes in ways that respond to each person's individual needs, preferences and circumstances.
Working alongside kiritaki and their whānau, Kaihāpai help navigate ACC processes, coordinate rehabilitation activities, and support progress toward greater independence and, where appropriate, return to work.Salary: $70,000 & 9% superannuationAnnual performance reviews linked to pay increasesWellness and employee discount programmesWork-Life Balance Monday to Friday only - no nights, weekends, or public holidaysHours: 40 hours per week, Monday to Friday between 8am and 5:30pmPositive Work EnvironmentOpen-plan office with spaces for collaboration and focusSupportive leadership with regular coachingEmployee networks that celebrate diversity and inclusionAbout us | Mō mātouACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities.
We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities.
It is important to us that people are free to be themselves at work.Applications close | Rā KatiApplications will close'at *****pm Sunday 9 August **** and will'only be accepted when submitted through our Career Website.
If you encounter accessibility issues when submitting your application, please email ****** Late applications will not be accepted Please be aware that this role does not meet the criteria for an Accredited Employer Work Visa application right now.
If you are successful, you will need to provide proof of your eligibility to work in New Zealand.
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