Technical Customer Support
$30 - $35Robert Half
The Company
A global SaaS company supporting senior stakeholders from around the world, this business is changing how executive use AI. They believe that effective isn't an art, but it's a science. Using AI tools, they have saved their customers on average 45% of their documentation time and notable improvements in post meeting white paper documentation. Join a movement that is helping improve business efficiency around the globe!
As one of two technical support representatives in New Zealand, you'll assist users with issues accessing the system, or basic troubleshooting tasks when technical issues arise. The bulk of this role however is customer service, making sure you're supporting the customer quickly with great communication. Any issues you can't resolve will get escalated to the technical team based in Europe. The position is part of the 24/7 team and is being based out of New Zealand to support Europe & the US with out of hours support. Full training will be provided onsite for 2 weeks, and then this role will be remote. This role is perfect for someone technically savvy, however no prior technical qualifications or expertise is required. Working Hours: Tuesday - Saturday 12pm - 9pm OR Sunday - Thursday 12pm - 9pm Your Profile
- Comfortable speaking to board level stakeholders with strong communication skills
- Prior experience within the customer service industry
- Proactive and enjoys process improvement
- Strong critical thinking and troubleshooting ability.
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