Service Specialist

* Corporate
Office, Christchurch Central location * Fixed
term until 31/12/2026 working full-time hours * Join
a fun, hard-working and dedicated team!
Health New Zealand | Te Whatu Ora is firmly grounded in the
principles of Te Tiriti o Waitangi and is committed to building a health system
that serves all New Zealanders.
About the Role
As part of the Service Hub, you will be responsible for
delivering outstanding customer service by ensuring our people get the
appropriate support every time.
You will utilise your excellent organisation skills in
helping to develop and coordinate training and workshops for our people in a
timely and efficient manner.
The role includes:
* Answering
and investigating employee's queries via phone, in person, or the
self-service portal, max.
* Championing
customer experience principles and outcomes.
* Feeding
into max.
Knowledge Articles and enabling continued service improvement.
* Support
our people in the use of max.
* Actively
working with other teams to maintain process and consistency.
* Management
of less complex employment relations issues.
* Championing
and educating on HR processes and systems.
* Execution
of necessary HR cyclical activities such as collective agreement updates
and admin support for organisational changes.About the Team
The Service Hub kapa (team) is a fundamental part of the
Human Resource Shared Services (HRSS) whānau (family).
They tautoko
(support) the largest workforce in the South Island ensuring our kaimahi
(staff) get the appropriate tautoko (support) every time by delivering
outstanding customer service.
They're hard-working and dedicated
delivering their mahi (work) to high standards putting the kaimahi (staff) at
the centre of what they do.
About You
To be successful in this role, you should be comfortable in
a complex, diverse and fast-paced work environment.
We need someone who's
resilient, driven and works well under pressure.
* Experience
within the HRSS/People and Capability space with familiarity of our
process and systems - Payroll, Rostering, HR Admin, Advisory, Employment
Agreements, Leave, max/ServiceNow platform, PSe, Microster.
* Experience
providing excellence in customer service in both writing and phone.
* Ability
to plan based on priority.
* Effective
time management.
* A
passion for helping others.
Working for Health New Zealand
Health New Zealand | Te Whatu Ora is 'the weaving of
wellnesses.
We're dedicated to ensuring excellent healthcare for the people of
Aotearoa/New Zealand.
The Equity Work Programme at Health NZ focuses on helping
everyone in the health system think about equity when they do their work.
It
also promotes the cultural change needed for the whole system to reach equity
in health outcomes.
Our people are at the heart of everything we do.
Health New
Zealand are committed to being good employers and honouring our equal
employment opportunity obligations.
Our commitment to equity, diversity and inclusion
We want to see the real you in your application and welcome
the real you on board if you come and work with us.
Skills are gained across
many areas of our life, not just in formal employment.
If you can demonstrate
the skills listed in the ad, but the experience was gained through whānau life,
community or mahi aroha (volunteering) we encourage you to apply and share your
story with us in your cover letter.
We particularly welcome applications from our diverse Māori,
Pacific, disabled, and rainbow communities.
How to Apply
To view the position description and/or apply for the role
please click 'apply now.'
All applications must be submitted through our online
careers' portal.
If you have any questions about the role, please contact Kerri
McCarthy at ******.
Please note, we will be reviewing applications when
received and may proceed with the recruitment process, before the closing date
of this advert.