Intermediate Support Engineer Job Description Template
Our company is looking for a Intermediate Support Engineer to join our team.
Responsibilities:
- Install, configure and support all Microsoft desktop and server operating systems;
- Compile desktop and server configuration documentation for client sites;
- Execute orders and follow up service and repairs with external suppliers;
- Respond to and resolve support calls via remote connection (desktop and server);
- Identify possible risks or problems and escalate to senior engineer;
- General hardware installation and troubleshooting (desktop and server);
- Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers);
- Install, configure and support all Microsoft and other application software (desktop and server);
- After-hours standby;
- Stock management;
- Windows Desktop and Server Support;
- Hardware support and repair;
- Networking;
- Active Directory;
- Office 365 Support.
Requirements:
- A+ N+ or similar;
- Own vehicle;
- MCSE;
- South African Citizen.