Spa Therapist

Spa Therapist Job Description Template

Our company is looking for a Spa Therapist to join our team.

Responsibilities:

  • Attending Hilton Trainings and monthly departmental meetings as required;
  • To report any maintenance issues to Front Office Manager;
  • Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail;
  • Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager;
  • Provides courteous and efficient guest service from point of arrival through check out;
  • Assist in all areas of the operations as requested by Front Office Manager;
  • To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses;
  • Orient the guests through our Fitness facility, greets guests and provides personal guest service;
  • Assisting guest and providing personal training session, if necessary;
  • To be fully aware of current and future services offered by the hotel;
  • Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms;
  • Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms;
  • Accurately schedule all massage reservations, changes, confirms and cancel massage reservations;
  • Accurately explain spa treatment menu and packages to guests;
  • Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards.

Requirements:

  • Must have 2-5 years’ experience, with strong retail abilities;
  • advantage;
  • We offer choice of 6-month Contract or permanent employment;
  • Luxury cruise liner work experience will be an added;
  • Facials, Massages, Manicures and Pedicures;
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;
  • Computer literacy is an advantage;
  • At least 2-3 years’ experience as a therapist in a stand-alone spa or hotel, reputed beauty salon, clinic or fitness centre;
  • Ability to read, writes, speak and understand the English language to effectively communicate with guests;
  • Good communication skills;
  • Specialization: Sales Support;
  • Excellent customer service orientation;
  • Ability to deal with problems involving several concrete variables in standardized situations;
  • At least 1 year experience in the spa or hospitality industry;
  • Ability to speak effectively in front of groups of customers or employees of organization.