Digital Account Manager Job Description Template
Our company is looking for a Digital Account Manager to join our team.
Responsibilities:
- Responsible for all requirements and issues on behalf of Client;
- Timeous monthly and/or bi-monthly charge outs – to interface with production, media and finance departments on charge out procedure;
- Keep a log of account management consulting hours to be invoiced each month;
- Build and maintain strong client relationships through regular contact (meetings, email and phone);
- Compile quarterly reports and present to clients during quarterly follow-up meetings;
- Identify opportunities for up-selling and cross-selling existing clients;
- Deal professionally and effectively with any complaints/issues that may arise from clients;
- Work closely with operational team to ensure campaigns are implemented and up and running in a timely manner;
- Continuously stay up to date with market trends;
- Liaise with finance team to ensure invoices are accurate;
- Conduct new client training sessions;
- Budgetry responsibility (achievement of revenue and adherence to expenditure budgets) for Agency and Client;
- Stay on top of the performance of key campaigns and optimise where necessary;
- Attend industry events and continuously increase contact network.
Requirements:
- Sales and Marketing Knowledge;
- Candidates must possess at least a Bachelor’s/College Degree in Marketing, Journalism, Mass Communication, Communication Arts, or equivalent;
- A minimum experience of 2 years in a digital marketing company;
- Completion of staff evaluation reports;
- Able to solve problems quickly with sound solutions that may come up in a typical work day;
- Maintenance of a high level of staff motivation and proficiency;
- Exceptional presentation skills;
- Tertiary qualification in either Marketing, B. Comm. or Advertising;
- Rendering of strategic planning function, where required;
- 3-5 years agency experience;
- Exudes confidence, quick thinking and possesses excellent written and verbal communication skills;
- Digital marketing;
- Qualitative and quantitative research attendance and involved in analysis and discussions thereafter;
- Social media Management;
- Must be very knowledgeable across all aspects of digital, including a deep knowledge of Digital Media and Reporting.