Room Service Order Taker

Room Service Order Taker Job Description Template

Our company is looking for a Room Service Order Taker to join our team.

Responsibilities:

  • Answer the Room Service telephones, if and when required;
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule;
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly;
  • Ensure proper appearance and grooming while on duty;
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc;
  • Report cleanliness and maintenance issues to the immediate supervisor;
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request;
  • Flexible to work in other areas when required by the immediate supervisor;
  • Make himself / herself familiar with all relevant issues concerning the Room Service.

Requirements:

  • Answer the Room Service telephones, if and when required;
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule;
  • Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request;
  • Report cleanliness and maintenance issues to the immediate supervisor;
  • Flexible to work in other areas when required by the immediate supervisor;
  • Make himself / herself familiar with all relevant issues concerning the Room Service;
  • Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly;
  • Ensure proper appearance and grooming while on duty;
  • Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc.