Room Service Order Taker Job Description Template
Our company is looking for a Room Service Order Taker to join our team.
Responsibilities:
- Answer the Room Service telephones, if and when required;
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule;
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly;
- Ensure proper appearance and grooming while on duty;
- Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc;
- Report cleanliness and maintenance issues to the immediate supervisor;
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request;
- Flexible to work in other areas when required by the immediate supervisor;
- Make himself / herself familiar with all relevant issues concerning the Room Service.
Requirements:
- Answer the Room Service telephones, if and when required;
- Perform tasks as per instructions from the immediate supervisor and as per duty schedule;
- Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request;
- Report cleanliness and maintenance issues to the immediate supervisor;
- Flexible to work in other areas when required by the immediate supervisor;
- Make himself / herself familiar with all relevant issues concerning the Room Service;
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly;
- Ensure proper appearance and grooming while on duty;
- Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc.