Customer Care Representative

The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.

Customer Care Representative Job Description Template

Our company is looking for a Customer Care Representative to join our team.

Responsibilities:

  • Responding to customer issues via email and phone;
  • Investigating and resolve customer complaints and queries;
  • Actively monitoring orders placed via Deliveroo up to completion;
  • Providing feedback to relevant departments to help improve our customer experience;
  • Answering inbound calls from customers, riders, and restaurants;
  • Proactively liaising with riders and restaurants to ensure orders run smoothly.

Requirements:

  • Technical skills;
  • Ability to use multiple systems and multitask in a fast paced environment;
  • Ability to quickly assess a situation and problem solve to point of resolution;
  • Critical thinking;
  • Good knowledge of the city of Dubai;
  • Excellent written and spoken English;
  • Time Management;
  • Chat Support;
  • Customer Service;
  • Genuine passion for providing the highest level of customer service;
  • Problem Sensitivity;
  • Communication skills;
  • Must be able to work evenings, weekends and late nights;
  • Able to effectively communicate to a wide range of people via telephone or email;
  • MUST speak and write in Arabic.