Customer Care Specialist

Customer Care Specialist Job Description Template

Our company is looking for a Customer Care Specialist to join our team.

Responsibilities:

  • Perform additional responsibilities as required;
  • Use appropriate systems and available resources as necessary to assist in responding to each request;
  • Build a strong customer relationship and commitment;
  • Adhere strictly on punctuality and schedule changes; comply to company’s implementing guidelines and procedures;
  • Support and provide information to all internal and external customers in a professional and courteous manner;
  • Participate in cross-functional communications and meetings to support the team/domain/center;
  • Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures.

Requirements:

  • Must be knowledgeable in Data Entry or Customer Service;
  • Candidate with A experience in Cilo (App) is preferred;
  • Must have an experience in being a Customer Care Specialist or equivalent for a year;
  • Must be proficient in English;
  • A graduate of any Bachelor/College Degree;
  • Fresh graduates are encouraged to apply;
  • Preferably with customer service experience;
  • Self-motivated and resourceful;
  • Excellent communication skills;
  • Fresh graduates are encouraged to apply. No work experience needed;
  • Customer-Oriented;
  • Has initiative and can work independently with less supervision;
  • Knowledgeable in MS Office applications;
  • Passionate, patient, attentive, eager to learn and have a good problem skills;
  • Must have good reading and listening comprehension.