Customer Solutions Specialist I Job Description Template
Our company is looking for a Customer Solutions Specialist I to join our team.
Responsibilities:
- Research any client issues and escalate to Supervisor if a larger issue is identified;
- Directly impacts the business through responsibility for quality of services provided by self or others;
- Navigate multiple systems and internal tools for research and documentation;
- Provide documentation for data and processes performed, convey/communicate information by statement or suggestion;
- Data validation via fax and phone;
- Adherence to corporate policy regarding authentication, data security and record retention;
- Instill confidence in customers through problem solving skills and strong customer service delivery.
Requirements:
- Utilize PC Daily, Microsoft Office Suite and Adobe Acrobat;
- Proficient computer skills with multi-tasking very important; specifically research and document customer inquiries;
- Bachelor’s degree required;
- Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints;
- 10-key proficiency;
- Must be extremely adaptable and be able to stay focused;
- Siebel experience preferred;
- Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency;
- Excellent verbal and written English communication skills.