customer success specialist

customer success specialist Job Description Template

Our company is looking for a customer success specialist to join our team.

Responsibilities:

  • Using customer insights to improve customer satisfaction;
  • Advise the product team on how to improve the learning experience for students in the Middle East;
  • Reply & solve customers inquiries & issues through social media & email;
  • Supporting growth team in content writing & reporting;
  • Collect feedback from students to improve the experience of Arabic users.

Requirements:

  • Ability to take initiative in customer satisfaction via process improvement plans and efficient reporting;
  • Must have Retention or Upselling experience;
  • Excited to help customers with day to day issues;
  • Work experience (minimum 1 year);
  • Bachelor’s degree;
  • Excellent Arabic & English written and verbal communication skills;
  • Must have good English communication skills;
  • Must have at least 6 months of BPO experience;
  • Previous customer relationship role in the software industry;
  • Entrepreneurial spirit;
  • Problem-solver;
  • Ability to to effectively cope with change;
  • Clear communication and listening skills.