Front Desk Supervisor Job Description Template
Our company is looking for a Front Desk Supervisor to join our team.
Responsibilities:
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service;
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work;
- Advise your shift team of any special events or VIP Guests in the hotel that day;
- Maximize sales revenues through up-selling and marketing program;
- Supervise Front Desk operations during your assigned shift to a consistently high standard;
- Manage Guest requests, inquiries, and complaints promptly and completely.
Requirements:
- Front Office experience in the hotel, leisure, and/or retail sector;
- A passion for delivering exceptional levels of Guest service;
- Calm, organized work ethic with the ability to prioritize and meet deadlines;
- Excellent supervisory, inter-personal, and communication skills;
- Strong commercial/business awareness and demonstration of sales capabilities.