Email & Chat Support Representative

Email & Chat Support Representative Job Description Template

Our company is looking for a Email & Chat Support Representative to join our team.

Responsibilities:

  • Perform other tasks as required by the client;
  • Assist customers via email and chat, identifying and resolving problems;
  • Regularly aim to improve the quality of customer interactions;
  • Be a team player; have fun and work with a team to hit client targets.

Requirements:

  • Prior experience providing support via email or chat;
  • Proficient written and verbal communication skills in English;
  • Basic technical skills (able to navigate through smartphone and computer applications);
  • With an upbeat, positive, kind, and empathetic personality;
  • A critical thinker with good analytical skills and attention to detail;
  • Willing to work in Makati;
  • Ability to empathize with users and create a positive user experience;
  • Open-minded and prepared to take on new challenges and learn new skills;
  • Four-year bachelor’s degree from an accredited college or university preferred.