Join New Era Technology where People First is at the heart of everything we do. With a global team of over 4500 professionals were committed to creating a workplace where everyone feels valued empowered and inspired to grow. Our mission is to securely connect people places and information with end-to-end technology solutions at scale.

At New Era youll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts access continuous training and enjoy competitive benefits. Driven by values like Community Integrity Agility and Commitment we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive growth-oriented environment New Era is the place for you. Apply today and help us shape the future of worktogether.

Are you passionate about IT and want to kick off your professional career

What is the role

Enjoy a balanced workweek with hours from Monday to Thursday 8:30 AM to 5:00 PM and an early finish on Fridays at 3:00 PM .

Based on our client sites in Dunedin and working within the education sector you would be the first point of contact for any IT-related issues. Through face-to-face interaction and the ticket board you would provide excellent customer service to our clients and have the ability to communicate with non-technical people while prioritizing and troubleshooting technical issues. Collaborating with cross-functional teams to resolve complex problems. As part of this role you will be completing daily timesheets which require attention to role may involvelocal travel across Dunedin from time to time so flexibility is important.

Must be a NZ Citizen or hold Permanent Residency
Must have a NZ Drivers License (Full or Restricted)

Responsibilities:

Respond to client inquiries and provide technical support via various channels (phone email chat etc.)
Diagnoses and troubleshoot technical issues reported by clients.
Document and track client issues using a ticketing system.
Escalate unresolved issues to appropriate teams and follow up until resolution.
Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Please note that this is a general description

Desirable:

Practical technical knowledge in supporting and implementing:

Windows 11
Windows Server 2022
Azure Active Directory
Firewalls (FortiGate)
Switching (Ruckus HP Allied Telesis)
Wireless (Ruckus Aruba/HP Aerohive)
Printers/Copiers

What we offer

A friendly team environment with a strong technical support network.
Opportunity to work with the IT industrys latest technologies.
Internal career growth for high performers and IT super-stars
An opportunity to earn while you learn with our Certification Bonus Program
EAP Program Raise limited. Three free sessions per year.
Cost price on products from our suppliers
Referral Bonus Initiative
School holiday Projects and Training opportunities

New Era Technology Inc. and its subsidiaries (New Era we us or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide this we are also committed to providing you with a positive experience on our websites and while using our products services and solutions (Solutions).

View our Privacy Policy here never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training certification equipment or any other purpose it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @ . If you suspect fraudulent activity please contact us immediately at .

Required Experience:

Junior IC

Entry Level Support Engineer