The Rope and Twine is hiring 2 skilled Bar Managers to lead our bar team. You’ll oversee daily bar operations, manage staff, maintain inventory, and ensure high service and compliance standards. A Diploma level relevant qualification , valid Duty Manager Certificate , and minimum 1 year of experience are required. Strong leadership, customer service, and beverage knowledge are essential. Join a vibrant team in a fast-paced hospitality environment.

BAR MANAGER

REPORTS TO Operational Manager / Owner

RESPONSIBLE FOR

All of the bar team
Bar staff
Barista

POSSIBLE INTER-RELATIONSHIPS

Head Chef and other kitchen managers
Kitchen staff
Accounts department
Functions Manager
Marketing Manager
Suppliers

PRIMARY FUNCTION
To plan, oversee and direct the operation of a Bar, food and beverage department. Ensure the efficient management of the bar and maintain food, service and health and safety standards to the establishment’s standards. Maintain the profitable business performance of the bar. Supervise and manage all bar service employees.

DUTIES AND RESPONSIBILITIES

Overall responsibility for the profitable operation and organisation of the bar, including bar staff.
Set and manage budgets.
Organise and supervise marketing and promotional activities.
Manage all front of house staff - impart knowledge, skills and training to all bar staff to ensure high standards.
Manage staff rosters/staff records.
Interview and recruit staff.
Undertake staff appraisals, performance management and disciplinary action when required.
Identify, develop and maintain establishment policies and procedures.
Have extensive knowledge of local and international beverage trends.
In conjunction with the Head Chef assist with the planning of the bar menus.
Plan establishment beverage lists with Restaurant and Operational Manager.
Set policies and maintain standards for health & safety at work in all bar service areas, as well as kitchen areas(in conjunction with the Executive / Head chef and other kitchen managers).
Ensure all equipment and work environments are operational.
Arrange for equipment purchases and repairs.
Order and maintain (non-food) inventory to ensure efficient operations.
Meet with suppliers.
Liaise with licensing authorities and other regulatory bodies as required.
Set cash management procedures and ensure compliance to these procedures.
Set customer reservation procedures and ensure staff adherence to these procedures.
Ensure compliance with restaurant security procedures.
Ensure compliance with the establishment’s host responsibility practices and adherence to sale and supply of alcohol regulations.
Ensure quality of food and beverage presentation.
Interact with customers and inform on food and beverage options.
Set procedures to ensure a high standard of customer service and customer satisfaction.
Implement customer enquiry and complaints procedures and ensure all enquiries and complaints are handled promptly and efficiently.
Uphold morale in the bar.
Ensure relationship between bar and kitchen staff is of a high
standard.
Manage bar front of house meetings.
Prepare management reports on the sales and profitability of the bar.
Any other duties the employer may reasonably require.

PREFERRED COMPETENCIES

TECHNICAL

May Have LCQ and General Manager Certificate (Sale and Supply of Alcohol Act) or willing to work towards it.
A minimum of 1 year of relevant experience in a bar.
Training skills
Computer skills: Microsoft Office, restaurant management software
Budgeting and menu costing skills
Organisational and time management skills
Outstanding knowledge of local and international food and beverage
Wine and food matching skills

INTERPERSONAL & PERSONAL SKILLS

Excellent customer service skills
Excellent communication skills (written and oral)
Motivational and leadership skills
The ability to work independently and confidently to make decisions
Problem-solving ability to resolve issues
Knowledge of employment agreements
Ability to delegate and give instructions
Committed to team, establishment and excellence
Positive attitude
Ability to work competently under pressure
Reliable and flexible to change

Bar Manager - 2 positions