Digital Analyst

Date: 9 May 2024

Location:Central Auckland, NZ, 1010

Company: Auckland Council

•   Fantastic opportunity to be part of a vibrant and talented digital team.
•   Build positive, enduring relationships with members of the digital portfolio teams, supporting delivery and business outcomes.
•   4-month full-time, fixed-term opportunity

He angitūtanga: The Opportunity 
This is an exciting opportunity for a Digital Analyst to join the Digital and Customer Services Team for a short 4-month fixed term, to provide effective management of the digital business, SEO, and statistical reporting, including analysis, insights, interpretation, and recommendations for Digital and Customer Services on our digital channels.

This is to understand the performance and satisfaction of existing products and inform decision-making for future investment opportunities and to increase the productivity, reach and satisfaction of the Council through this channel.

Key responsibilities:
•   Create and deliver regular operational reports on a daily, weekly, monthly, quarterly, and ad hoc basis and provide effective and efficient reporting solutions
•   Provide clear and actionable insights and recommendations based on the findings of the data analysis to support forecasting and decision-making.
•   Manage search engine business listings, content, and configuration to return accurate location-based information listings against relevant search criteria.
•   Provide interpretation and visualisation of data, using dashboards and visual reporting tools.
•   Ensure the integrity of information to be accurate, relevant, and current and information is delivered in a clear, concise, and actionable form.
•   Complete root cause analysis to determine opportunities for improvement in key drivers of customers.

Please click here to access the position description.

He kōrero mōu: About you
To be able to interpret customer-driven data or large datasets into meaningful information, we are looking for someone with:
• 2+ years of experience in digital or data analysis
•   Strong Power BI report development, Google Analytics, SAP Business Objects, or speech/ text analytics tools
•   Advanced level of ability across Microsoft applications including Excel, Word PowerPoint, and Outlook
•   Good data visualization skills, along with your ability to interact with stakeholders

Ngā āhuatanga kei a mātou: What we offer 
You will be joining a strong and close-knit team who are hardworking, open-minded, and achievers.

We have a well-established digital team working on one of the largest government websites in the world. You will have an opportunity to work across a range of topics such as parks, activities, community venues, cemeteries, arts, festivals, culture, heritage, and community.

We embrace diversity, flexible working, including remote working and flexibility around start and finish times and encourage well-being at all levels of life.

If you have the required experience and passion, then we want to hear from you!  Tono inaianei: Apply Now! 

Applications close Sunday 19th May at 11.59PM

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.