Job Description

Duty Manager - U-Bar

Overview: As a Duty Manager at U-Bar, you will play a pivotal role in ensuring the smooth operation and exceptional customer experience within our vibrant and dynamic establishment. You will oversee daily operations, manage staff, uphold regulatory compliance, and foster a welcoming and inclusive atmosphere for students, faculty, and guests.

Responsibilities:

Operational Management:
- Supervise day-to-day operations of the bar, including opening and closing procedures, stock management, and general upkeep.
- Ensure adherence to health and safety standards, sanitation protocols, and alcohol licensing regulations.
- Monitor inventory levels, place orders with suppliers, and manage stock rotation to minimize waste and maximize profitability.
- Co-ordinate external contractors e.g. security, cleaners, etc.
- Assist in the creation and execution of promotional activations, and ensure all staff have been informed & trained accordingly.
- Oversee and record repairs and maintenance.
Staff Leadership and Development:
- Train and mentor bar staff, ensuring they deliver excellent customer service and uphold brand standards.
- Create staff schedules, allocate tasks, and monitor staff performance to maintain high standards of professionalism and efficiency.
- Foster a positive and collaborative work environment, promoting teamwork, communication, and morale among staff members.
Customer Service Excellence:
- Lead by example in delivering exceptional customer service, handling customer inquiries, feedback, and complaints with professionalism and empathy.
- Implement strategies to enhance customer satisfaction, engagement, and loyalty, driving repeat business and positive word-of-mouth referrals.
- Stay informed about current trends, preferences, and demands in the hospitality industry to continually improve the bar's offerings and service.
Event Coordination:
- Coordinate and oversee special events, promotions, and themed nights to attract customers and drive revenue.
- Collaborate with university departments, student organizations, and external partners to plan and execute events that cater to diverse interests and demographics.
- Ensure seamless execution of events, including staffing, logistics, marketing, and compliance with relevant regulations and policies.
Financial Management:
- Control costs by managing expenses, minimizing waste, and implementing strategies in line with market trends and customer preference

About You:

Current or past holder of a General Managers Licence.
Proven experience in a supervisory or managerial role within the hospitality industry, preferably in a bar or pub setting.
Strong leadership skills with the ability to motivate, mentor, and develop a diverse team of staff.
Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and stakeholders at all levels.
Sound knowledge of alcohol licensing laws, industry best practices, and health and safety regulations, .
Flexibility to work evenings, weekends, and holidays as required in a fast-paced and dynamic environment.

Benefits:

Full or part-time, negotiable between 20 - 40 hours per week.
Flexible start date.
Competitive salary negotiable based on experience.
Christmas and New Years off.
Opportunities for full mentorship, career advancement and professional development.
A supportive and inclusive work environment fostering personal and professional growth.

Experienced Duty Manager