Process Associate – Customer Service Job Description Template
Our company is looking for a Process Associate – Customer Service to join our team.
Responsibilities:
- Customer Service for American consumer credit card customers;
- Use of CRM tools & collecting/documenting detailed information;
- Expertly and promptly resolve client inquiries at the first point of contact or call out to appropriate level for resolution;
- Support one of the Biggest Financial Banks in the World by providing outstanding Customer Service Experience to their existing Clients;
- Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries.
Requirements:
- Significant months of experience in the phone customer service field is desired;
- Displays excellent English oral and written communication skills – using accurate grammar with smooth flow;
- Ability to multi-task alongside compliance to the process;
- Detail oriented;
- High Level of Integrity;
- Negotiation and analytical skills;
- Ability to multi-task;
- Flexible to work in any schedule;
- Displays excellent problem solving and decision-making skills;
- Ability to perform in a fast-paced and high volume service center;
- Able to demonstrate understanding while improving chance to create rapport with the customer;
- Excellent data entry skills;
- High School / Senior High School graduates are accepted, College graduates are preferred;
- Proficient computer skills and attention to detail;
- At legal age by the time of application.