The Customer Care Representative I resolve routine and basic problems and communicates solution or requested information to the customer. Respond to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Being a Customer Care Representative I may utilize a customer relationship application or database to record activities and research product information. Analyze a customer’s service needs and refer to other service or technical departments for follow up as needed. In addition, Customer Care Representative I requires a high school diploma or its equivalent. Typically reports to the Customer Service Manager. Being a Customer Care Representative I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience.
Customer Care Representative Job Description Template
Our company is looking for a Customer Care Representative to join our team.
Responsibilities:
- Responding to customer issues via email and phone;
- Investigating and resolve customer complaints and queries;
- Actively monitoring orders placed via Deliveroo up to completion;
- Providing feedback to relevant departments to help improve our customer experience;
- Answering inbound calls from customers, riders, and restaurants;
- Proactively liaising with riders and restaurants to ensure orders run smoothly.
Requirements:
- Technical skills;
- Ability to use multiple systems and multitask in a fast paced environment;
- Ability to quickly assess a situation and problem solve to point of resolution;
- Critical thinking;
- Good knowledge of the city of Dubai;
- Excellent written and spoken English;
- Time Management;
- Chat Support;
- Customer Service;
- Genuine passion for providing the highest level of customer service;
- Problem Sensitivity;
- Communication skills;
- Must be able to work evenings, weekends and late nights;
- Able to effectively communicate to a wide range of people via telephone or email;
- MUST speak and write in Arabic.