Customer Service Representative

Customer Service Representatives Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

Customer Service Representative Job Description Template

Our company is looking for a Customer Service Representative to join our team.


  • Liaising with key stakeholders;
  • Accurately document and update records and databases in accordance with prescribed formats and required systems;
  • Pricing and quotes;
  • Maintain diplomacy and tact when dealing with upset or escalated calls;
  • Performs and manages other duties as assigned;
  • Provide feedback to management concerning possible problems or areas of improvement;
  • Verifies and updates customer information, responds to queries and resolves issues;
  • Knowledge of company processes such as case handling, touch-back, follow-through, escalation and troubleshooting;
  • Knowledge of Operating Systems (Windows Word, Windows Excel), search engines and social media sites;
  • Ability to diagnose simple to complex technical problems and know how to find support and assistance;
  • Ability to create, move, download, upload, organize files and folder on a computer and on network drives and cloud;
  • Responding promptly to customer inquiries;
  • Provides comprehensive and professional customer support to ensure customer satisfaction;
  • Knowledge of customer related processes on key digital channels such as SNS, Email, SMS, Chat;
  • Handle inquiries from HappyFresh shoppers and riders.


  • Must be detail-oriented;
  • Basic Computer Skills;
  • At least high school Graduate;
  • Excellent English communication skills;
  • Good English communications;
  • Willing to work on a shifting schedule, holidays and weekends;
  • undergrad/highschool grad/vocational grad are welcome to apply;
  • At least high school diploma;
  • Takes pride in their appearance;
  • Telephony;
  • Able to work on cyclical shifts, holidays and fast-paced environment;
  • Familiarity with ABS-CBN artists, shows, films, and competitor’s programs preferred;
  • Proven customer support experience;
  • Strong sense of accountability on agreed KPIs;
  • High level of motivation and drive.